Shipping

At Elysia Atelier, each product is handmade with love and carefully packaged.

Please note that processing time can take up to 5 business days . This time is needed to prepare your order and prepare it for shipment— it should not be confused with delivery time .

Delivery times:

• Austria : 2 to 3 working days
• Germany : 2 to 5 working days
• Europe : 5 to 7 working days

Note for personalized items :
All rings and personalized necklaces (e.g., with initials, numbers, or engravings) are not produced in stock, but are custom-made after your order . Therefore, delivery times may be extended by approximately 5–7 business days .

As soon as your package is on its way, you'll receive a shipping confirmation email. This email also includes a tracking number so you can check the status of your delivery at any time.

The stated delivery times correspond to the standard information provided by our shipping partners. However, delays may occur in exceptional cases, such as on holidays, strikes, or due to peak workloads (e.g., during the Christmas season). Please understand that we cannot guarantee delivery.

Shipping costs

• Austria: €3.90
  → Free shipping for orders over 50 €
• Germany: 6.90 €
  → Free shipping for orders over 80 €
  
• For other European countries, the shipping fee will be calculated at checkout depending on the service provider.

Note on international deliveries :
When shipping to countries outside the EU, additional charges such as customs duties, taxes, or other fees may apply. These are levied directly by the relevant authorities and are not included in the order value.

Important information

• Deliveries outside Austria and Germany may vary depending on the destination.
• We currently do not offer shipping to Switzerland.

Returns & Exchanges
We want you to be completely satisfied with your order from Elysia Jewelry Atelier. If you would like to return an item, you can do so within 14 days of receipt.

Please note that we strive to keep our prices fair and therefore do not offer free returns. Return shipping costs are therefore the responsibility of the customer or will be deducted from the refund.

How the return works

Contact our customer service at elysiaatelier.office@gmail.com
So that we can register your return and inform you of the next steps and the return address.

Return costs & shipping
Returns are at your own expense and responsibility. You arrange shipping yourself with a shipping service provider of your choice.
As soon as you have sent the package, please provide us with the tracking number.
We recommend insured shipping, as we cannot accept liability for lost shipments.

Refund
Once we have received and inspected the return, we will refund you using the original payment method – usually within 14 days.

Conditions for returns
Items must be unworn and undamaged.

The original packaging (e.g. jewelry cards, bags, boxes) must also be returned complete and intact.

Excluded from exchange and return
Personalized items are generally excluded from return and exchange.
These include:

• Rings, as they are made individually to order and in your desired size.


• Personalized necklaces with engravings, initials, numbers, or other customizations made especially for you.

Please note
In exceptional cases – e.g., on public holidays, during strikes, or periods of high demand – processing your return may be delayed.